Shop Policies

 Shop Policies

We Want to do everything possible to ensure that are customer service is satisfactory and that you are overjoyed with your purchase and delivery. 

Refund Policy

♡ As a general rule, all sales are final. Please read all of the item descriptions carefully before making a purchase, or shoot me a message if you have any questions about our products and custom work.

I am sorry but we do not provide refunds for lost or stolen packages. 

Returns and exchange details

♡ However, If you are unhappy with your order for any reason, please let me know and we can discuss your situation and figure out an arrangement for a refund or replacement.

Shipping policies

♡ Shipments will go out every Monday – Wednesday. If you need your package sooner, please email me or leave a message in the buyer’s notes and I will send out your order right away.

Greeting cards and single die-cut stickers are shipped using a USPS postage stamp and does not include a tracking number. If you would like to add a tracking number on your order, please be sure to upgrade your shipping when checking out.

Please verify that your shipping address is correct before making a purchase.

Disclosure 

♡ I am not responsible for errors made by the buyer, such as errors in the shipping address provided, spelling, etc.

We are not responsible for errors made by the buyer, such as errors in the shipping address provided, spelling, etc.

Digital 

♡ Digital downloads are available in the stated software or application format in the listing only. No other formats or file types are available unless specified in the listing. Please refer to the file type in the listing to ensure you have the software or application to use it. For example, a Canva template is exclusively for Canva; not for Photoshop, Illustrator, InDesign, PDf format, email subscription applications, etc.

♡ Due to the digital nature of my products I am unable to provide a refund once a file has been purchased. Please be sure to ask questions prior to purchasing if you have any or require clarification. Please consult with Canva if you experience any errors. However, I will do my part in ensuring you have access to and are able to open the template links.

Terms & Conditions of use

Please note by purchasing any of my digital products you are agreeing to the following terms of use.

♡ Please note that this digital download is for use in your own personal manner or for your own business (not for mass client use such as PA/VA). Sublicensing not permitted (cannot be distributed or shared with other designers, VAs or PAs to complete your work/project.) You can use and reuse the product as many times as you wish. However, you may not redistribute the files, modify and re-list as your own work, or sell the files as your own templates. All rights, copyrights, and designs are reserved and retained by Earth to Shantal.

 Thank you for Reading! ♡

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